Contact Us
Why this form is not for sensitive data
Because this form travels over the ordinary contact route, anything typed here can be read by the site team but should never be treated as a secure channel. No bank card number, account sort code, password, PIN, or photograph of a passport or driving licence belongs in this box. Once a document or figure leaves your hands, you cannot recall it, and the team has no way to verify that the person asking for it is who they claim to be. If any message asks you to send such details, stop and do not comply.
When the form is the wrong place
If you are experiencing distress related to gambling, the contact form is not the right destination. The team does not provide counselling, and a message left here will not reach a support specialist. Instead, turn to a recognised gambling-support organisation, many of which operate around the clock and allow you to speak anonymously. Those services exist for exactly this situation, and they will treat what you say with the confidentiality it deserves.
For matters about your own account, such as a withdrawal query or a dispute over a bonus, the operator’s own customer-service channel is the correct route. That channel is staffed by people who can access your records and act on them. This website cannot do that, and the form here is not a way to speed up or influence the operator’s decision.
How the team reads your message
Messages are read in English, and replies are written in English. If you write in another language, the team may not be able to respond, so please keep your message in English to ensure it is understood. The team answers within a reasonable time, though the exact wait can vary depending on the volume of mail and the nature of your question. A well-worded message with a clear subject line tends to receive a swifter and more useful reply.
Keeping your message safe
Share only what is necessary. Your name and a working reply address are enough for the team to respond. Do not include your full address, your date of birth, your account password, or any security answer. If you believe you have mistakenly sent sensitive information, contact the team again immediately and ask them to disregard the earlier message, but understand that the team cannot guarantee that the data has not been seen. Treat the form as you would a postcard: visible to others, so write accordingly.